Lorien
Senior Technical Support Officer
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Senior Support Officer – Service Desk
Hybrid working
£24.24 per hour | Inside IR35
37 hours per week | Monday–Friday
Contract: 5 October 2026 – 30 April 2028
Location: CV9 1DE North Warwickshire
We are currently recruiting for a Senior Support Officer – Service Desk to join our client Technical Support team.
This is an excellent opportunity for an experienced IT support professional to provide 1st and 2nd line technical support, supervise the Service Desk function and support the wider Microsoft and IT infrastructure.
Key responsibilities
- Provide day-to-day support and supervision to Service Desk staff
- Manage and support PCs, laptops, mobile devices and software
- Administer Active Directory, including user accounts, groups, permissions and security
- Support Microsoft 365, Entra ID, Teams and SharePoint
- Assist with the Council’s IT infrastructure, networks, servers and external connectivity
- Support cyber security, GDPR compliance and IT policies/procedures
- Diagnose and resolve complex IT issues
- Provide user training and technical guidance
- Develop and maintain IT procedures and work instructions
- Support IT projects alongside the Transformation team
- Manage a small team, including appraisals, development and training
- Liaise with suppliers, consultants, external auditors and partner organisations
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What we’re looking for
✅ Strong experience in a Service Desk or IT support environment
✅ Advanced knowledge of Windows and Active Directory
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✅ Experience supporting a hybrid Microsoft environment
✅ Strong Microsoft 365 knowledge
✅ Experience resolving complex technical problems
✅ Excellent communication and user-support skills
✅ Experience supervising or managing a small team
✅ Strong understanding of cyber security and relevant ICT/information legislation
✅ Ability to work independently, use initiative and meet tight deadlines
✅ A professional, friendly and approachable manner
Local Government experience would be highly desirable.
The role may occasionally require evening or weekend working, with overtime or time off in lieu available.
📩 Interested? Apply now or get in touch to find out more about this opportunity.
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