Wilson James
Senior Technician
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Security Systems Senior Technician
Permanent
Location: Milton Keynes
Hours: Full time, 4 on, 4 off days and nights
Pay: £16.84 ph
We are seeking an experienced and customer-focused Security Systems Senior Technician to join our team. This is an exciting opportunity for a technically skilled professional with experience in security systems, monitoring environments, and incident management. You will provide advanced remote support across a range of security technologies while ensuring exceptional service delivery and rapid resolution of technical issues.
About The Role
- Provide first-line and advanced technical support for security systems, including CCTV, Intruder Alarms, Access Control, and Fire Systems.
- Respond promptly to system monitoring alerts and customer enquiries, ensuring compliance with service level targets.
- Diagnose and resolve faults remotely using system management and diagnostic tools.
- Support internal teams, clients, and third-party engineers with technical advice and troubleshooting.
- Monitor, assess, and respond to security incidents and intelligence that may impact client sites.
- Manage and process fault reports, ensuring issues are escalated and tracked through to resolution.
- Review operational performance and KPI compliance, taking ownership of service quality and continuous improvement.
- Assist with system projects, operational enhancements, and the implementation of innovative security solutions.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
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What We Are Looking For
- Minimum of 2 years' experience within a Security Control Centre, Monitoring Station, or Emergency Control Room environment.
- Strong customer service skills with a proven ability to deliver an excellent customer experience.
- Good IT literacy and confidence using security monitoring and management systems.
- Ability to remain calm and make effective decisions in high-pressure or emergency situations.
- Excellent verbal and written communication skills, including the ability to produce clear and concise reports.
- Strong problem-solving skills with the ability to investigate issues methodically and identify practical solutions.
- Ability to prioritise workloads, meet deadlines, and work independently when required.
- Demonstrated ability to work effectively as part of a team, with a reliable and professional approach to attendance and performance.
Desirable: Experience with network/IP-based security systems, remote programming, Merlin systems, and multi-discipline security technologies including CCTV, Intruder Alarms, Access Control, and Fire Systems.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
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Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
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Location
Unity Place
Unity Place, 200 Grafton Gate, Milton Keynes, United Kingdom, MK9 1UP
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