WSS Associates
Senior Technologist (Support + AI Enablement)
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Position Overview
We are seeking an exceptional Senior Technology Specialist to join our London technology team. This is not a traditional IT support role. You will serve as a trusted technology partner to our investment professionals, executives, and business teams - providing hands-on support across a modern and evolving technology stack that spans cloud infrastructure, the Microsoft 365 ecosystem, and a growing suite of AI-powered tools.
The ideal candidate combines deep technical knowledge with outstanding interpersonal skills. In our environment, the ability to calmly and effectively support senior stakeholders under pressure is just as important as technical expertise. You will be a visible, go-to resource across the London office, and your work will directly impact the productivity and effectiveness of the firm.
Responsibilities
Day-to-Day Technology Support
- Provide responsive, white-glove technology support to all London-based team members, including investment professionals and senior executives.
- Troubleshoot and resolve hardware, software, network, and connectivity issues with minimal disruption.
- Manage endpoint devices including laptops, mobile devices, and conference room technology.
- Serve as the primary on-site technology resource in the London office, coordinating with the broader global technology team.
Modern Platform & Cloud Support
- Administer and support the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Exchange Online, and Intune.
- Support cloud-based infrastructure and SaaS applications used across the firm.
- Assist with user provisioning, identity and access management, and security policy enforcement.
- Monitor and maintain system health, patching, and compliance across endpoints and cloud services.
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AI & Emerging Technology Enablement
- Support the firm's growing adoption of AI tools, including platforms such as Claude Enterprise, Claude Code, ChatGPT, and other emerging technologies.
- Help onboard users to new technology platforms and provide training and guidance as needed.
- Stay current with developments in AI, automation, and productivity tools relevant to knowledge work in financial services.
Collaboration & Projects
- Partner with the IT Manager on technology projects, upgrades, and strategic initiatives.
- Contribute to the evaluation and implementation of new tools and platforms.
- Document processes, maintain knowledge base articles, and help improve internal technology workflows.
- Coordinate with external vendors and managed service providers as needed.
Professional Qualifications & Experience
- A minimum of 7 years of hands-on experience in a technology support or engineering role, ideally within financial services, professional services, or another demanding corporate environment.
- Strong expertise in Microsoft 365 administration and the broader Microsoft ecosystem.
- Familiarity with AI tools and platforms is highly desirable, including ChatGPT and Claude (chat, Code and Cowork); a genuine enthusiasm for emerging technology is essential.
- Solid understanding of cloud platforms (Azure, AWS, or equivalent), networking fundamentals, and modern endpoint management.
- Experience supporting executive-level users in a high-touch, white-glove environment.
- Relevant certifications (e.g., Microsoft, CompTIA, ITIL) are a plus but not required.
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Personal Qualifications
- Exceptional interpersonal and communication skills — you are patient, approachable, and able to explain technical concepts clearly to non-technical users.
- A calm, composed demeanor under pressure.
- The ability to manage competing priorities in a fast-moving environment without sacrificing quality or professionalism.
- Proactive and solutions-oriented - you anticipate issues before they escalate and take ownership of problems from start to finish.
- High attention to detail and a commitment to doing things right.
- A strong work ethic and willingness to go above and beyond, including occasional evening and weekend availability during critical business periods.
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