Where you fit in

As our Senior Telemetry Support Analyst, you will:

• Lead the third-line support for telemetry infrastructure, systems and services, ensuring high availability, performance and compliance.
• Acting as the subject matter expert for telemetry infrastructure and associated applications, including Sample Manager and in-house developed telemetry systems.
• Manage and resolve complex telemetry and Operational Technology (OT) incidents, ensuring issues are tracked through to successful resolution.
• Taking ownership of OT and telemetry ticket queues, ensuring tickets are correctly assigned, prioritised and resolved within agreed timescales.
• Drive first-line resolution where possible and lead investigations into complex or long-standing technical issues.
• Manage the patching, maintenance and upgrade of OT and telemetry systems to ensure platforms remain secure and fully supported.
• Identify and raise upgrade projects or schemes where significant system improvements or version changes are required.
• Support the planning, budgeting, resourcing and delivery of IT and OT capital projects.
• Ensure all OT projects and system changes follow corporate change management and governance processes.
• Monitor the telemetry and OT communication systems, proactively identifying faults, trends and potential service issues.
• Develop and maintain support plans, documentation and operational procedures for new systems and projects.
• Support activities, incident responses and fault resolutions are accurately documented and easily accessible to the wider team.
• Provide technical leadership, coaching and mentorship to Telemetry Support Analysts, Telemetry Field Engineers, ICA Technicians and other team members.
• Contribute to the operational and telemetry business plans, helping to shape the future direction of telemetry services and infrastructure.
• Work closely with stakeholders across the business to ensure telemetry and OT systems continue to meet operational needs and service requirements.

What skills & qualifications you will need

• Experience supporting and maintaining telemetry services and critical operational systems.
• Strong knowledge of SCADA systems and their role within operational technology environments.
• The ability to read and interpret SQL scripts for troubleshooting, diagnostics and issue resolution.
• Demonstrable experience leading, driving and embedding technical and organisational change.
• A good understanding of Enterprise Architecture principles and frameworks.
• Knowledge of industry best practices and methodologies such as TOGAF and/or ITIL.
• Excellent problem-solving and analytical skills, with the ability to resolve complex technical issues.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience mentoring and supporting colleagues, helping to develop technical capability across a wider team.
• A proactive, organised approach with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in supporting and maintaining telemetry services and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

The closing date for this role is the 9th of October 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.