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Senior Teller
The Senior teller position is the front line of the bank. Responsible for most customer interactions and first impressions. Senior Tellers are personable, competent, trustworthy, and able to manage multiple tasks efficiently and accurately while engaging the customers in sincere conversation while providing exceptional customer experience.
Essential Duties and Responsibilities
- Process customer requests and transactions in a positive, accurate and professional manner.
- Interact with customers, identify needs, and recommend products and solutions.
- Be familiar with all company procedures and processes to accurately assist customers.
- Compiles data from records to prepare logs, reports, and reconcile cash drawer.
- In the Teller Coordinator’s absence, will assume duties associated with the Teller Coordinator position.
- May be responsible for balancing the vault and audits in the absence of leadership.
- Meet or exceed individual and branch goals assigned for the teller position.
- Ensure all departmental documents and activities performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
- Performs other duties and responsibilities as assigned.
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Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
- Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations, to customers, and other employees in the organization
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Education and/or Experience
- HS Diploma/GED
- One to Two Years cash handling, customer service, and sales experience preferred.
- One to 2 Years Teller experience
Computer Skills
- MS Office programs
- 10-key
Other Qualifications (including physical requirements)
- Must be able to present a friendly, professional image
- Operationally sound
- Occasional travel for meetings, training, bank conversion and acquisition support
- Ability to provide support and guidance at other branches within the market
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