Techfellow Limited
Senior Trading Technology Support Analyst | Leading Global Investment Group
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Up to c. £125k Base Salary + Discretionary Bonus | Office-Led Working
Role Overview
We are representing a global macro strategy firm looking to appoint a Senior Trading Technology Support Analyst within its London technology function. Working in a small, highly capable team, you will provide high-touch support to portfolio managers, traders, senior executives and technology colleagues across a demanding global investment environment. The position combines hands-on technical delivery with incident leadership, project ownership and mentoring. You will rotate across 07:00-16:00, 08:00-17:00 and 09:00-18:00 shifts, alongside occasional weekend on-call cover and ad hoc international travel. Longer term, the role can develop into the technical number two for the non-US client services function or provide a route into broader systems and infrastructure engineering...
Key Responsibilities
- Provide senior technical support to traders, portfolio managers, executives and global technology teams
- Troubleshoot complex issues across Windows, Microsoft 365, Entra ID, Active Directory, Intune, Citrix and VMware
- Support Bloomberg and other market-data or electronic-trading applications used across the front office
- Own major incidents from initial diagnosis through to resolution, coordinating engineering teams and communicating clearly with senior stakeholders
- Build, configure and deploy desktops, laptops, mobile devices, peripherals and business applications
- Lead hardware, software and platform rollouts across London and other non-US offices
- Mentor junior analysts and contractors, helping coordinate priorities and improve the consistency of support delivery
- Identify opportunities to improve workflows through PowerShell, Python, AI tooling and practical automation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring…
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Around 5-9 years of experience in senior desktop support, end-user computing, client services or IT operations within a high-performance environment
- Strong knowledge of Windows 10 and 11, Microsoft 365, Entra ID, Active Directory and Intune
- Deep practical experience supporting Citrix, virtual desktops and remote-access technologies
- Proven Bloomberg support experience, ideally alongside exposure to wider trading or market-data platforms
- The judgement and communication skills to support demanding front-office and executive users during time-sensitive incidents
- Experience acting as a senior escalation point, technical lead or mentor within a desktop or end-user support team
- PowerShell scripting capability, strong ServiceNow experience and a structured approach to troubleshooting and documentation
- (Preferred) A relevant degree or technical certification, with additional exposure to Python, Linux, Cisco telephony, Exchange, mobile-device management or AI development tools
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location