Job Description

Come and join one of the world’s leading luxury travel brands.

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

PURPOSE: The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.

Responsibilities

• Proactively follow up with brochure enquiries to convert interest into active leads.
• Develop strong knowledge of regional products, offers, and promotions through regular training, marketing updates, and educational trips.
• Collaborate with your Regional Sales Manager in daily catch-ups to review workload, pipeline, and priorities.
• Use effective questioning to understand client needs and create bespoke itineraries that align with their preferences.
• Deliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.
• Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.
• Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.
• Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.
• Work towards individual and team sales targets, focusing on revenue growth and margin protection.
• Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.
• Support colleagues during absences to ensure a seamless client experience.
• Participate in skills development, share expertise during training, and contribute ideas for process improvement.
• Represent A&K at client events and trade shows, acting as a brand ambassador.