Mahlatini Luxury Travel
Senior Travel Consultant
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Help shape our next great journey
Join Mahlatini at an exciting moment in our growth. We’re looking for an experienced Latin America Travel Consultant to join our UK team and play a key role in the launch of our newest product area, combining your destination expertise with Mahlatini’s approach to exceptional luxury travel.
Experience
Essential:
- A minimum of four years’ experience as a Travel Specialist within a luxury, tailor-made travel environment, specialising in complex Latin America itineraries
- First-hand expertise in our core destinations, particularly Peru, Brazil, Chile, Argentina, Costa Rica, and Ecuador
- A strong track record of delivering exceptional sales performance in a target-driven setting
- A meticulous approach to client service, ensuring seamless experiences from enquiry to post-travel
- Advanced IT proficiency, adept at using digital tools and AI to enhance client experience
- Highly organised, with outstanding time management skills
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Desired:
- Familiarity with GDS/flight operating systems
- A relevant bachelor’s degree or equivalent qualification
The Role
- Curation of high-quality, tailor-made itineraries for a wide range of traveller segments
- Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists
- Conversion of warm sales leads via email, telephone, and video calls
- High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice
- Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business
- Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio
- Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics
- Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic
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What we can offer you
- Competitive salary and performance-related bonus scheme
- Company pension scheme
- 29 days holiday per year with long service benefits
- Birthday off
- Discounted travel and access to exclusive industry rates
- Educational trips
- Structured training and continuous professional development
- Team Volunteering and social events calendar
- Employee Assistance Programme
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