Mahlatini Luxury Travel
Senior Travel Expert - Latin America
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As our journey of growth continues into Latin America, Mahlatini Luxury Travel is seeking an exceptional Travel Consultant to join our esteemed team in the UK. This is a rare opportunity for a high-performing individual with an innate passion for luxury, tailor-made travel, and a dedication to delivering an unparalleled level of client service.
Core Skills
- Trusted advisor, building long-term client relationships through consultative selling, understanding individual travel aspirations, and designing exceptional, tailor-made journeys.
- A client-first approach, committed to crafting extraordinary travel experiences.
- Results-driven, with a proven ability to exceed expectations.
- Commercially minded, taking ownership for achieving personal sales, conversion, margin, and revenue targets, managing a sales pipeline, and making decisions that support business performance.
- Proactive and self-motivated, managing the complete client journey from initial enquiry through to post-travel follow-up, ensuring timely communication and an exceptional client experience throughout.
- Exceptional communicator, both written and verbal, with confidence in face-to-face interactions (video calls).
- Collaborative and team-oriented, fostering a culture of excellence.
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Experience
Essential:
- A minimum of four years’ experience as a Travel Specialist within a luxury, tailor-made travel environment, specialising in complex Latin America itineraries.
- First-hand expertise in our core destinations, particularly Peru, Brazil, Chile, Argentina, Costa Rica, and Ecuador.
- A strong track record of delivering exceptional sales performance in a target-driven setting.
- A meticulous approach to client service, ensuring seamless experiences from enquiry to post-travel.
- Advanced IT proficiency, adept at using digital tools and AI to enhance client experience.
- Highly organised, with outstanding time management skills.
Desired:
- Familiarity with GDS/flight operating systems.
- A relevant bachelor’s degree or equivalent qualification.
The Role
- Curation of high-quality, tailor-made itineraries for a wide range of traveller segments.
- Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists.
- Conversion of warm sales leads via email, telephone, and video calls.
- High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice.
- Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business.
- Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio.
- Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics.
- Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic.
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What we can offer you
- Competitive salary and performance-related bonus scheme.
- Company pension scheme.
- 29 days holiday per year with long service benefits.
- Birthday off.
- Discounted travel and access to exclusive industry rates.
- Educational trips.
- Structured training and continuous professional development.
- Team Volunteering and social events calendar.
- Employee Assistance Programme.
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