Not In The Guidebooks
Senior Travel Sales & Customer Experience Executive
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At Not In The Guidebooks, we believe travel should feel different. We create authentic, locally-led holidays that go beyond the obvious, connecting travellers with genuine experiences, unique places to stay and the people who know their destination best.
As we continue to grow, we're looking for an experienced Senior Travel Sales & Customer Experience Executive to join our expanding Sales Team. This is more than a travel sales role. We're looking for someone who loves building relationships, enjoys creating incredible itineraries and thrives on converting enquiries into unforgettable holidays.
The Role
You'll manage enquiries from both direct customers and travel agents, guiding them from their initial enquiry through to booking. Whether recommending one of our existing itineraries or creating something completely bespoke, you'll be responsible for delivering an exceptional customer experience whilst consistently achieving sales targets.
Key Responsibilities
- Convert inbound enquiries into confirmed bookings through exceptional sales conversations.
- Respond to enquiries via telephone, email, live chat and trade partners.
- Build tailor-made itineraries and adapt existing packages to suit customer requirements.
- Prepare flight-inclusive quotes and manage bookings accurately.
- Liaise with overseas suppliers and destination specialists.
- Liaise confidently with overseas suppliers and destination specialists.
- Ensure all bookings are accurate and documentation is issued correctly.
- Deliver outstanding service to both direct customers and travel agents.
- Achieve individual sales, conversion and revenue targets.
- Work one weekend in every two (rota basis).
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What We're Looking For
Essential:
- Minimum 3 years' experience in travel sales.
- Strong track record of converting enquiries into bookings.
- Excellent knowledge of tailor-made travel.
- Experience packaging flights.
- Experience using CRM systems.
- Outstanding telephone sales skills.
- Ability to build rapport quickly.
- Commercial mindset with a passion for hitting targets.
- Exceptional written communication.
- Highly organised with excellent attention to detail.
- Comfortable managing multiple enquiries simultaneously.
- Confident working independently in a remote environment.
- Positive, proactive attitude.
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What Success Looks Like
You'll be someone who:
- Consistently achieves or exceeds conversion targets.
- Delivers exceptional customer feedback.
- Takes ownership of every enquiry.
- Works collaboratively with suppliers and colleagues.
What We Offer
- Competitive salary and monthly performance bonus.
- Remote working with regular London team meetings.
- 20-25 days annual leave (plus bank holidays), birthday off, and two volunteering days.
- Educational trips and staff travel discounts.
- Contributory pension and ongoing training.
- Staff travel discounts.
Why Join Not In The Guidebooks?
You'll be joining a small, ambitious team where your ideas genuinely matter. We're building a modern travel business that combines passionate travel experts with smart technology, giving our consultants the freedom to focus on what they do best, creating incredible holidays and delivering exceptional service.
If you're passionate about travel, love selling, and want to be part of an exciting growth journey, we'd love to hear from you.
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