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Senior UX /UI Designer
Location - 3 days in London
Day Rate - up to £570/day Umbrella
About HSBC Digital Solutions Private Bank
We’re on a mission to re-imagine the digital experiences we offer to our clients and our staff. Our customers are successful, demanding individuals who want to use next generation digital services to form closer relationships with the expertise inside the bank, to be provided with intelligent research and insight to drive their investment decisions and to manage their global wealth. The HSBC digital programme is investing heavily in the digital future – it’s an exciting time to join.
Who we’re looking for
Senior User Experience Designers to help us develop the global UX and visual design for HSBC Private Bank.
Are you passionate about creating first-class online and mobile experiences? Do you want to define how customers will interact, discover, and experience the products you create in the future?
HSBC is seeking talented Senior UX designers capable of leading the design and user experience of HSBC Private Banking products. Candidates need to have a strong sense of ownership, passion to provide great customer experiences, and excellent troubleshooting skills even when in high-pressure situations. They must also have experience in leading the entire end-to-end lifecycle of the product conception and design. This will also include mentoring and developing other Designers within the team as well as stakeholders.
We operate within a fast-paced, highly collaborative start-up-like environment inside HSBC. To be successful, you need to be flexible and entrepreneurial. You are a true owner - you are obsessed about the customer and drive relentlessly to optimize and improve the customer experience. You collaborate with product owners, business analysts, software developers, and partner teams. You are comfortable with a degree of ambiguity and willing to develop quick prototypes, iterate, and improve.
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The ideal candidate for this role will be customer-obsessed with the capability to dive in and learn new technologies fast. You will be instrumental in helping HSBC Private Banking provide mature digital services. You are an analytical problem solver who resonates with our own core values.
What you’ll do:
Reporting to the UX & Design Lead, you will design for HSBC Private Bank's digital products and services. This means working with the digital products team as part of a developing agile capability.
As a practitioner, you’ll take a hands-on approach to working with product teams and stakeholders. You’ll work directly with digital product leads to create experiences which deliver on client and business needs. You’ll work with our agencies to adapt and develop our standards based on these experiences and to lead their work in delivery. You will also work with the internal design team to ensure consistency across all our products and continually deliver to the highest standards.
Key tasks and responsibilities:
- Use business requirements and market research, metrics, usability findings, and customer feedback to assist in developing scenarios, use cases, and high-level requirements
- Develop and maintain detailed design patterns that scale for your team and influence other designers
- Create information architecture, wireframes, user flows, high-fidelity mocks, and prototypes for new applications and experiences.
- Eloquently and simply present, explain, and justify design solutions and decisions to multidisciplinary teams
- Take ownership of all your products and continually look to understand your successes and failures and always look for ways to iterate and improve your products and yourself.
- Continually give and solicit UX/CX feedback from others across a wide range of disciplines to achieve a rich perspective.
- Collaborate with a cross-functional team of UX designers, researchers, product owners, business analysts, and developers.
- You will also collaborate with partner team and external agency UX designers to integrate your design into existing HSBC banking experiences.
- Be an active, motivated, and inspired member of the team
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Essential skills required:
- 5+ years of experience as a Senior UX / UI designer or similar role.
- Experience designing and building mobile and/or web applications or other software.
- Fluency in best practices for information architecture, interaction design, user-centered design processes, and user experience principles.
- Strong interpersonal skills and ability to build trust quickly amongst peers and leadership.
- Relentless desire for innovation, balanced with business needs, and customer expectations.
- Experience of creating, maintaining, and deploying pattern and component libraries.
- Experience designing dashboards, reports, and/or data visualizations.
- Ability and bias to work collaboratively with other creative, technical, and business-minded professionals.
- A portfolio of work that includes examples of high-fidelity mocks, wireframes, user flows, research, interaction models, prototypes, or other applicable work.
- Experience with presenting and running ideation sessions with peers and stakeholders.
About you
- You are full of energy and passion for what you do
- You are constantly learning by teaching yourself and challenging your own thinking
- You make others around you better by consciously teaching and unconsciously inspiring
- You have a strong work ethic, are well organized, can manage complexity across multiple projects.
- You have an eye for detail and ‘good enough’ never is.
- You are an exceptional communicator.
- You are collaborative, friendly, with bags of initiative
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