Futureheads Recruitment | B Corp™
Senior User Experience Designer
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Senior UX Designer
Salary: £60,000–£65,000
Location: London
Work Arrangement: Hybrid — typically 2–3 days a week in the London Bridge office
We’re working with an independent design consultancy looking for a Senior UX Designer to join its London team.
The studio works across digital products, services, and complex customer experiences, usually on briefs where there’s still plenty to understand before anyone starts designing the answer. You might be untangling a difficult end-to-end journey, working out how a new service should fit together, turning research into a clearer experience direction, or helping a client make sense of a problem that spans several users, systems, and touchpoints.
It’s a hands-on UX role, with some service design and strategy around it. You’ll work alongside researchers, strategists, designers, technologists, and client teams, but stay close to the work itself: research, journeys, flows, concepts, prototypes, and the decisions that connect them.
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The Work
- Lead UX work from discovery and definition through to design
- Speak directly with users, customers, and stakeholders
- Turn research into clear insight, priorities, and design direction
- Map journeys, flows, behaviors, and wider service experiences
- Shape concepts, structures, and interaction approaches
- Create prototypes that help teams test and make decisions
- Facilitate workshops with clients and multidisciplinary teams
- Bring clarity to complicated briefs that are still taking shape
- Help clients move from understanding a problem to knowing what to make next
You
- Come from UX, experience design, or a closely related discipline
- Have a portfolio showing strong UX work and how your thinking developed
- Are comfortable moving between research, synthesis, journeys, flows, and prototypes
- Can take ownership when the brief isn’t neatly defined
- Think beyond individual screens and understand the wider experience around them
- Know how to make complex journeys and systems easier to understand
- Can hold your own in conversations with senior clients and stakeholders
- Ideally have consultancy or agency experience and enjoy moving between different problems
- Still want to be close to the work, rather than move entirely into strategy or management
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It should suit someone who likes the variety of consultancy, enjoys the difficult early stages of a problem, and wants enough ownership to genuinely shape what gets made.
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