RedRock Consulting
Senior User Researcher
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Senior User Researchers
Multiple Contract Opportunities | UK Remote/Hybrid | Competitive Day Rates
RedRock Consulting are currently supporting a number of exciting digital transformation programmes and are looking to speak with experienced Senior User Researchers for a range of upcoming contract opportunities.
With multiple projects due to commence across the coming weeks and months, we are building a network of talented User Researchers who can support complex, user-centred digital delivery programmes across a variety of sectors. These opportunities will suit experienced researchers who enjoy working within multidisciplinary Agile teams and are passionate about delivering services that genuinely meet user needs.
Key Responsibilities
- Plan and deliver user research activities across Discovery, Alpha, Beta and Live phases.
- Select and apply appropriate qualitative and quantitative research methods.
- Conduct user interviews, usability testing, surveys, workshops and ethnographic research.
- Translate research findings into actionable insights and recommendations.
- Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery Teams.
- Support evidence-based decision making throughout the product and service lifecycle.
- Present research findings to a range of stakeholders, from delivery teams through to senior leadership.
- Champion user-centred design principles and accessibility best practices.
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What We're Looking For
- Proven experience as a User Researcher or Senior User Researcher.
- Strong understanding of User-Centred Design (UCD).
- Experience delivering research within Agile environments.
- Excellent stakeholder management and communication skills.
- Ability to independently plan, conduct and synthesise research activities.
- Experience using a variety of research methods to uncover user needs and behaviours.
- Strong analytical and problem-solving capabilities.
- Experience working within multidisciplinary product or service teams.
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Desirable Experience
We are particularly interested in candidates with experience in one or more of the following:
- Government Digital Service (GDS) environments.
- Public sector digital transformation programmes.
- Large-scale customer experience transformation initiatives.
- Accessibility and inclusive design.
- Service assessments and service standards.
- Research Operations or establishing research practices.
About You
You will be:
- A collaborative and professional team player.
- Comfortable operating within established delivery teams.
- Curious, empathetic and user-focused.
- Able to confidently challenge when needed whilst maintaining positive stakeholder relationships.
- Passionate about improving services through insight-driven decision making.
- Adaptable and able to work across a variety of projects and industries.
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