Harvey Nash
Senior User Researcher
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Senior User Researcher
📍 Edinburgh (Hybrid - 2 days per week onsite in Leith, 3 days remote)
💰 £60,000 - £70,000 + Benefits
📄 Permanent
✅ Public Sector / Government experience essential
✅ Must be commutable to Edinburgh
The Opportunity
We're looking for a Senior User Researcher to join a growing User-Centred Design team delivering complex digital and service transformation programmes.
- You'll work within multidisciplinary teams alongside service designers, business analysts, product managers, delivery managers, and technical specialists to understand user needs, generate actionable insights, and help shape services that deliver meaningful outcomes for users.
- This is a senior-level role offering the opportunity to lead research activities, influence strategic decision-making, and champion evidence-based design across large-scale transformation programmes.
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Key Responsibilities
- Lead user research throughout Discovery, Alpha, Beta, and Live phases.
- Plan and conduct interviews, usability testing, workshops, and contextual research.
- Analyse and synthesise findings into clear insights and recommendations.
- Collaborate with multidisciplinary teams to shape products and services.
- Support delivery, product, and service decisions through user evidence.
- Build strong relationships with stakeholders at all levels.
- Promote user-centred design best practices across projects.
Essential Experience
- Significant experience delivering user research within digital transformation or service improvement programmes.
- Strong Public Sector and/or Government experience (essential).
- Experience working within multidisciplinary Agile delivery teams.
- Strong knowledge of GDS principles, service standards, and user-centred design methodologies.
- Excellent stakeholder engagement and facilitation skills.
- Ability to communicate research findings to both technical and non-technical audiences.
- Understanding of accessibility and inclusive design principles.
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What's on Offer
- Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
- Hybrid working model with 2 days per week onsite in Edinburgh (Leith).
- Opportunity to work on high-profile transformation programmes.
- Collaborative, multidisciplinary environment.
- Two-stage interview process.
- Permanent role with excellent career development opportunities.
If you're passionate about user-centred design and have a strong background delivering research within the public sector, we'd love to hear from you.
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