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Senior User Researcher
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Job Description
Senior User Researcher - Public Sector
Remote Working with occasional travel to Newcastle
£500 - Per a day Inside IR35
4 Months Initially
Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of a digital programme.
As a Senior User Researcher, You Will
- Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviors.
- Lead digital services through every stage of the Service Standard from Discovery and Alpha to Beta and Live, leveraging your background in the public sector.
- Apply an empathetic, design-led mindset to research, focusing on genuine human experiences rather than rigid business analysis requirements.
- Work closely alongside Product Managers, Content Designers, and Interaction Designers to co-design and refine services.
- Lead collaborative analysis and synthesis sessions to turn complex research data into clear, compelling findings that build consensus and challenge team assumptions.
- Ensure services work for everyone by actively recruiting and involving diverse, representative user groups in your research.
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What You'll Bring as a Senior User Researcher:
- A track record as a public sector User Researcher with direct experience taking digital services through official GDS assessments across Discovery, Alpha, Beta, and Live stages.
- Proven experience in genuine user, customer, or field research (including market or industry research background).
- An empathetic, design-led approach to understanding user needs, moving beyond rigid business analysis or requirements gathering.
- Proven success working embedded within cross-functional teams alongside Product Managers, Content Designers, and Interaction Designers.
- Ability to turn complex research into actionable insights, involving your team in analysis to challenge assumptions and build strong consensus.
- Deep understanding of the diverse audience for government services, with experience designing inclusive research that ensures accessibility for all.
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