Scrumconnect Limited
Senior UX Designer – Generative AI
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Overview
We are seeking an experienced Senior UX Designer to shape the user experience of a Generative AI platform for a UK government department. This role focuses on making complex AI behaviour — retrieval, uncertainty, hallucination risk, and human-in-the-loop checkpoints — understandable and trustworthy for government users, while meeting GOV.UK Service Standard expectations.
Key Responsibilities
User Research & Discovery
- Conduct user research with internal government users and stakeholders to understand tasks, pain points, and trust concerns around AI-assisted workflows, feeding findings into design and product decisions.
Interaction Design for AI Workflows
- Design end-to-end user journeys for RAG-based question-answering, agentic workflows, and human-in-the-loop review steps, ensuring users understand what the AI is doing, where information comes from, and when human judgement is required.
Responsible AI UX
- Translate guardrails and human-in-the-loop checkpoints defined by policy/technical leads into clear, usable interface patterns (e.g. confidence indicators, source citations, escalation flows) — an execution and craft role, not a policy-setting one.
Prototyping & Testing
- Produce wireframes, prototypes, and high-fidelity designs (e.g. in Figma); run usability testing sessions with real users and iterate designs based on findings and evaluation metrics from the engineering team.
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Design System Stewardship
- Ensure all designs align with, and where necessary extend, the GOV.UK Design System, maintaining consistency across the platform.
Cross-Functional Collaboration
- Work closely with Product, UI Developers, and AI/Backend engineers to ensure designs are technically feasible and correctly implemented, and to align on evaluation-driven iteration.
Documentation & Handover
- Contribute UX rationale, research findings, and design decisions to "Docs-as-Code" artifacts supporting the OKUA knowledge-transfer framework.
Required Skills & Experience
- Strong portfolio demonstrating end-to-end UX design for complex, data-heavy, or AI- powered products
- Experience conducting user research (interviews, usability testing, contextual inquiry) and synthesising findings into actionable design decisions
- Experience designing for trust, transparency, and explainability in software that presents automated or AI-generated outputs
- Proficiency with design/prototyping tools (e.g. Figma)
- Practical experience working with or designing for the GOV.UK Design System
- Strong understanding of accessibility and inclusive design principles (WCAG)
- Comfortable working within secure, regulated environments and handling sensitive data appropriately
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Desirable Experience
- Direct experience designing UX for LLM/RAG-based products or other AI-assisted decision-making tools
- Experience delivering digital services within UK central government or the wider public sector, including participation in service assessments
- Familiarity with GOV.UK Service Standard expectations
- Experience designing human-in-the-loop or escalation workflows in regulated environments
- Exposure to open-source design systems or communities
Diversity and Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
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