Are you passionate about uncovering user needs and turning insights into meaningful product experiences?

Do you enjoy leading research initiatives, influencing strategy, and helping teams create user-centred solutions that make a real impact?

About the Role

In this role, you’ll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You’ll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you’ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making.
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.
• Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work.
• Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges.
• Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation.