Senior Vice President, Production Services Application Support

This role is located in London.

About the Role

In this role, you’ll make an impact in the following ways:

• Define and execute the global Production Services strategy, aligning support capabilities with business priorities, technology modernization initiatives, and enterprise risk management objectives.
• Lead, mentor, and develop a high-performing global team of production services managers, engineers, and support professionals across multiple regions.
• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Champion an automation-first mindset, leveraging AI, observability, and modern engineering practices to reduce manual effort and improve service quality.
• Provide strategic leadership across EFX platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Serve as a trusted advisor to senior business, technology, and operations leaders, influencing strategic decisions, investment priorities, and service delivery models.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Requirements

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent experience; advanced degree preferred.
• Experience across multiple areas of information technology, with significant experience in the securities, banking, or financial services industry strongly preferred.
• Extensive leadership experience in global production services and application support organizations supporting mission-critical platforms across multiple regions.
• Proven experience leading large-scale global teams, including management of managers and senior technical leaders, with responsibility for organizational strategy, workforce planning, budgeting, and talent development.
• Demonstrated success building high-performing teams, developing future leaders, and creating inclusive cultures focused on accountability, collaboration, and continuous improvement.
• Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving observability, tooling, operational analytics, and process automation initiatives.
• Strong ownership mentality and execution focus, with the ability to take strategic initiatives from concept through delivery while embedding sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud technologies, and enterprise application support.
• Experience supporting EFX, Capital Markets, or electronic trading platforms, with strong understanding of trading workflows, execution services, and front-to-back processing.
• Demonstrated ability to influence executive stakeholders and drive strategic service improvements across operating models, governance, risk, compliance, and control frameworks.
• Executive presence with exceptional communication, presentation, and stakeholder management skills.
• Strong collaboration and partnership skills with the ability to influence across business, operations, engineering, and support organizations.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming and scripting languages including Java and Python.