National Trust
Senior Visitor Experience Officer
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Summary
We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Hughenden Manor and West Wycombe Park.
The role is generally based out of Hughenden, but also supports West Wycombe Park during its open season.
The role is 5 days in 7, weekend and bank holiday working is required, this is based on the needs of the business and will be discussed at interview.
What it's like to work here
Reporting to the General Manager, you'll be a key member of Hughenden's Property Leadership Team, helping to shape the day-to-day operation of the property and ensuring we continue to deliver a high-quality experience for all our visitors.
Hughenden Manor is an impressive red-brick mansion set within rolling parkland on the edge of the Chiltern Hills. Best known as the country home of Victorian Prime Minister Benjamin Disraeli, it also played a remarkable role during the Second World War as the location of the secret map-making operation, Hillside. Today, visitors come to Hughenden to discover these fascinating stories, explore the gardens and parkland and enjoy time in this special place.
This role has a strong operational focus, leading a small team of Welcome and Service Assistants and working closely with colleagues and volunteers across the property to ensure the highest standards of visitor welcome, presentation and service. As part of the leadership team, you'll help ensure the smooth running of the property, making decisions that support both our visitors and the wider team.
Our culture is built around teamwork, enjoyment and mutual support. We're a group of people who are driven to achieve and deliver great results, while genuinely caring about one another. We value collaboration, celebrate success together and create an environment where everyone can thrive, develop and feel valued.
Hughenden is located just outside High Wycombe and benefits from excellent transport links, making it easily accessible for colleagues, volunteers and visitors alike.
Click here for more information about this location
Volunteering Charter
What you'll be doing
As our Senior Visitor Experience Officer, you'll play a key role in creating exceptional experiences for everyone who visits Hughenden. Leading our Visitor Welcome team, you'll help ensure every visitor receives a warm welcome, excellent service and the information they need to make the most of their day.
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You'll be responsible for maintaining high standards across the visitor-facing areas of the property, ensuring Hughenden is presented at its very best. You'll support, motivate and develop your team, creating a positive and inclusive environment where colleagues and volunteers can thrive.
As a member of the property leadership team, you'll work collaboratively with colleagues across all departments, helping to ensure the smooth day-to-day operation of Hughenden Manor and delivering a joined-up visitor experience.
You'll take on duty management responsibilities, providing leadership and decision-making support across the property, including weekends on a rota basis. Whether you're supporting your team, collaborating with colleagues across Hughenden or responding to the needs of a busy day, you'll play an important part in helping this special place run smoothly and ensuring every visitor enjoys a memorable experience.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We’d love to hear from you if you’re:
- experienced in devising and running activities to inspire and engage people
- skilled at communicating, and building good working relationships with people in your team and beyond
- aware of ways to interpret precious collections of art and objects to a wide variety of people
- well-organised, and able to work at pace and keep to time
- confident that you can deal with all kinds of people in all kinds of situations
- flexible, yet with a focus on always giving high standards of customer service
- used to working with and supervising volunteers
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
National Trust place
Hughenden Manor, Hughenden Park, High Wycombe, HP14 4LA
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 20th September 2026
Interview Dates: 28th/29th September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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