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Senior Voice & Network Engineer
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Confidential Opportunity | Senior Voice & Network Engineer
North Birmingham - Office & Field Based | Growing MSP
Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment
£45,000-£50,000 p.a. + On-Call & Paid OT + Strong Package
Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move.
An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team.
The Role
This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across:
- Hosted voice and VoIP solutions
- Network design, connectivity and security
- Site surveys, installations and configuration
- SBCs and carrier integrations
- Complex fault finding and root-cause analysis
- Cyber Essentials assessments
- Technical pre-sales and solution design
- New technology and vendor evaluation
- Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity.
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Voice & Networking
You'll need strong practical knowledge of; SIP | RTP | Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi-Fi
You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues.
You'll be involved from the beginning—surveying sites, designing solutions, installing and configuring equipment and providing ongoing support.
Cyber Security
A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body.
Already qualified - Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus.
Who Are We Looking For?
You'll ideally have:
- 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment
- Strong networking knowledge across routing, switching, VLANs, firewalls and Wi-Fi
- Hands-on hosted voice/VoIP experience
- Strong understanding of SIP, RTP, codecs, QoS and NAT
- Site survey and installation experience
- A full UK driving licence
- Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD-WAN/SASE or pre-sales would be advantageous.
- Can manage their own workload and see issues through.
- Can talk technical with engineers and explain the same issue clearly to clients.
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This isn't a fully remote, desk-only engineering role. You'll be based in the office with national client travel, giving you genuine variety in your week.
Interested?
If you're an experienced Voice & Network Engineer who wants to broaden your technical skillset and become a genuine specialist across voice, networking and cyber security, I'd like to hear from you.
To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10548.
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