Senior Waste Proactive Controller

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Help us stay one step ahead as our new Senior Proactive Controller!

In this role, you'll play a key part in helping us prevent pollution, flooding, and spills across our wastewater network by making the most of our proactive monitoring systems. Using data from sensors, loggers, and telemetry systems, you'll identify trends, support incident management, and help drive early interventions before issues become bigger problems.

You'll be the go-to expert for our Proactive Controllers, providing technical guidance on complex cases, improving processes, and helping embed best practice across the team. Working closely with operational teams and stakeholders across the business, you'll turn data into insight, shape how we work, and find new opportunities to improve performance, reduce costs, and deliver a better service for our customers and the environment.

If you enjoy solving problems, using data to make decisions, and continuously looking for better ways of working, this is a fantastic opportunity to make a real impact.

WHAT YOU’LL BRING TO THE ROLE

Key Accountabilities

• Be the go-to escalation point for complex proactive alerts and triage decisions, helping the team balance operational risk, customer impact, and cost when determining the right response.
• Lead the development, review, and embedding of team processes, training, and best practice as new systems, technology, and monitoring capabilities are introduced.
• Use data, incident learning, and operational insight to identify trends, emerging risks, and opportunities for earlier intervention across wastewater assets.
• Own team performance reporting and benefits tracking, providing valuable insights that demonstrate the impact of proactive activity and support regulatory requirements.
• Build strong relationships with operational teams, planning teams, regulators, and stakeholders across the business to drive collaboration and continuous improvement.
• Coordinate and prioritize proactive work activity, ensuring resources are deployed effectively and the team's workload is managed efficiently.
• Support and mentor colleagues, sharing knowledge, developing capability within the team, and providing leadership cover when required.
• Work closely with innovation and improvement teams to explore new technologies, processes, and ways of working that help deliver better outcomes for customers and the environment.