Requirements

• Five or more years of experience in workplace engineering, endpoint support, Microsoft 365 administration, managed workplace services or enterprise IT operations.
• Relevant technical certifications or equivalent practical experience. Suitable certification areas include Microsoft 365 administration, endpoint management, identity and access, Microsoft Intune, Entra ID, Exchange Online, Teams, Apple device management, Jamf, MDM or MAM. ITIL Foundation or relevant security training would also be valuable.
• Strong practical knowledge of:
  • End User Compute, endpoint support, Microsoft 365 administration and managed workplace service delivery.
  • Strong technical capability across Microsoft Intune, Entra ID, Windows 10/11, Windows Autopilot, Teams and Exchange Online.
  • Experience managing device enrolment, corporate device provisioning, configuration profiles, compliance policies, update controls, security baselines and application deployment.
  • Working knowledge of macOS, iOS, Apple Business Manager, Jamf or comparable mobile device management platforms.
  • Strong capability in secure email administration, including mailbox management, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling.
  • Practical experience supporting Teams Rooms, Zoom Rooms, room accounts, audio-visual equipment and hybrid meeting-room services.
  • Ability to lead complex investigations across endpoints, identity, Microsoft 365, applications and collaboration platforms, supported by sound knowledge of MFA, Conditional Access, endpoint protection and patching.
  • Ability to apply ITIL-aligned service management practices, maintain reliable technical documentation and runbooks, deliver controlled service improvements and coach less-experienced engineers.
  • Experience working in a customer-facing managed service or enterprise operational environment is important. You should be comfortable handling escalations, making evidence-based technical decisions and explaining risks or options clearly to engineers, service teams and customer contacts.

Benefits

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.

Diversity and Inclusion

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.