MAGMAS
Service Administrator
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Position: Service Administrator
Department: Helpdesk
Reporting to: Helpdesk Manager
Status of post: Full-Time Permanent
Salary: Remuneration Package will be competitive and in line with experience
Location: Portadown
Job Description
- Maintain accurate records by filing and updating data across internal systems and databases
- Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
- Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
- Support customer service reporting by logging feedback, tracking issues, and compiling data for review
- Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
- Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications
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Essential Skills & Experience
- Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
- High attention to detail and accuracy when working with data and documentation
- Ability to manage time effectively and work both independently and as part of a team
- Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes
Desirable Skills & Experience
- Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
- Previous practice in using CAFM software
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The Company Offers
- Ongoing training and development opportunities
- Working alongside experts in their field
- Health cash plan including compensation for dentistry and optical well being
- Enhanced maternity and paternity leave
- Additional holiday increase with length of service
- Team building and activity days
- Monthly employee value-based recognition award monetary gift
- Health, wellbeing and social calendar of events
- Long service awards
- Enhanced marriage leave
- Kingsbridge Membership Club
We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
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