Brindley Volvo
Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Honda/LEPAS/XPENG Wolverhampton
Job Summary
Pay: £32,000 OTE per year
The Role
The Brindley Group are looking to recruit an experienced and customer-focused Service Advisor to join our growing aftersales team based on West Street in Wolverhampton.
In this dynamic role, you will be central to delivering first-class customer care across a diverse portfolio, looking after our loyal Honda customer base while taking the lead on our two newest, high-tech brand additions: XPENG and LEPAS. This is a fast-paced and customer-focused role suited to an organised, energetic and professional individual who enjoys working with people and thrives in a busy dealership environment where no two days are the same.
The successful candidate must be capable of managing a busy front-of-house environment where attention to detail, communication and customer satisfaction are essential to success. You will oversee customer bookings, workshop coordination and service communication, ensuring every customer receives a seamless and professional experience from start to finish.
You will be expected to create a positive first impression for customers visiting the dealership while maintaining excellent operational standards throughout the service department. Daily responsibilities will include booking vehicles into the workshop, liaising with technicians, updating customers on vehicle progress and ensuring all customer queries are handled professionally and efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A key part of the role will involve managing and improving every stage of the customer journey, from initial booking and vehicle drop-off through to repair completion and vehicle handover.
Key Responsibilities
- Welcoming customers and creating a professional first impression
- Managing vehicle bookings for servicing, maintenance and repairs
- Liaising closely with the workshop team to ensure efficient scheduling
- Keeping customers updated throughout the repair and service process
- Identifying additional work and gaining customer authorisation professionally
- Managing customer queries and resolving issues effectively
- Delivering a smooth and professional vehicle handover experience
- Supporting the aftersales team in achieving excellent customer satisfaction
This role requires someone who can combine excellent customer service skills with organisation, professionalism and adaptability. We are looking for a motivated team player who enjoys delivering outstanding customer experiences and wants to continue developing within a modern dealership environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
- Minimum 2 years’ experience as a Service Advisor within the motor industry
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to work confidently within a fast-paced, target-driven environment
- Professional, well-presented and motivated attitude
- Experience using dealer management systems such as Pinnacle or Pinewood would be advantageous
- Strong ability to manage workload and prioritise effectively
- Full UK driving licence preferred
What We Offer
- Competitive salary
- Company pension
- Employee discount
- Life insurance
- Ongoing manufacturer training and development
- Career progression opportunities within Brindley Group
- Supportive and professional working environment
If you thrive in a fast-paced environment and are eager to be at the forefront of automotive innovation and customer service, we would love to hear from you!
Join the Brindley Group today!
Apply Below
Apply Online
- First Name *
- Last Name *
- Email *
- Contact Number *
- Additional Comments
- Attach CV *
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills