Otto Car
Service Advisor
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Company Description
Otto Car is Europe’s largest provider of electric vehicles to private-hire drivers, offering accessible and reliable PCO cars without credit checks. The company focuses on removing barriers to entry so that more people can build sustainable livelihoods in the private-hire sector. Since 2015, Otto Car has supported over twenty thousand private-hire drivers, helping them access vehicles and improve their earning potential. With a strong commitment to fairness and opportunity, Otto Car continues to grow its services and impact across the London Area and beyond.
Role Description
As a Service Advisor at Otto Car, you will be the main point of contact for private-hire drivers, delivering customer-focused service throughout the vehicle lifecycle. You will greet and support drivers in person and by phone, assess service needs, book and coordinate vehicle maintenance and repairs, and provide clear updates on timelines and costs. You will work closely with workshop teams and aftersales colleagues to ensure high levels of customer satisfaction and efficient resolution of issues. Daily tasks include managing service appointments, handling queries and complaints professionally, maintaining accurate records in internal systems, and promoting service options and solutions that best support drivers.
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This is a full-time, on-site role based in the London Area, United Kingdom.
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Qualifications
- Strong customer service skills, with a focus on Customer Satisfaction and Customer-focused Service.
- Clear and professional Communication skills, both face-to-face and over phone or email.
- Experience in Aftersales or service advisory roles, ideally within automotive or mobility services.
- Ability to manage multiple tasks, prioritize workloads, and maintain accurate service documentation.
- Comfort working in a fast-paced, driver-facing environment and resolving issues promptly and fairly.
- Basic understanding of vehicle servicing or willingness to learn; experience with electric vehicles is an advantage.
- Proficiency with common office and CRM software tools for booking and tracking service appointments.
- Relevant experience in customer-facing roles; formal qualifications in automotive, business, or customer service are beneficial but not essential.
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