Otto Car
Service Advisor
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Company Description
Otto Car is Europe’s largest provider of electric vehicles to private-hire drivers, offering accessible and reliable PCO cars to help individuals build sustainable livelihoods. The company focuses on removing barriers to entry, including no credit checks, so more drivers can access clean, modern vehicles. Since 2015, Otto Car has supported over twenty thousand private-hire drivers, helping them improve their financial stability and career prospects. Otto Car promotes innovation in urban mobility while championing fair opportunities and long-term partnerships with drivers.
Role Description
The Service Advisor role is a full-time, on-site position based in the London Area, United Kingdom. The Service Advisor will be the main point of contact for drivers, managing service bookings, explaining maintenance work, and ensuring clear, professional communication throughout the service process.
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Daily responsibilities include:
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- Greeting and supporting drivers
- Assessing service needs
- Coordinating with workshop teams
- Tracking aftersales activities to make sure vehicles are safe, compliant, and returned on time
The role also involves:
- Resolving service-related queries
- Maintaining accurate records
- Consistently focusing on driver satisfaction and efficient service operations
Qualifications
- Strong customer-facing skills, including Customer Satisfaction, Customer-focused Service, and Customer Service capabilities.
- Excellent Communication skills, with the ability to explain technical information in clear, accessible terms.
- Experience in Aftersales or service advisory roles within automotive, fleet, or related sectors.
- Ability to work in a fast-paced environment, manage multiple bookings, and prioritize tasks effectively.
- Proficiency with basic computer systems and service management software; strong attention to detail and record-keeping.
- Collaborative mindset and willingness to work closely with workshop, operations, and customer support teams.
- Prior experience in automotive or electric vehicle services is beneficial; relevant vocational training or qualifications in automotive or customer service are an advantage.
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