SERVICE ADVISOR

Role Overview

Reporting to the Service Manager, you will play a key role in supporting the day-to-day running of our busy Service Department. You will provide administrative support to the Service Manager, ensuring the efficient operation of the service office, while acting as a vital link between our customers and technicians. You’ll ensure clear and accurate communication throughout the repair and maintenance process for agricultural, construction and groundcare machinery, helping to deliver excellent customer experience.

Essential Skills/Experience

• Ideally have experience working within a Service Department, or a good understanding of service operations. Experience within the agricultural, construction, horticultural or automotive industries would be advantageous.
• Manage existing customer accounts while developing strong relationships with new and existing customers, delivering a high standard of service and meeting a wide range of customer expectations.
• Maintain accurate and up-to-date service records, including the preparation of job cards, liaising with the Parts Department to ensure the timely completion of repairs, and working with the Warranty Department to ensure compliance.
• Deliver an excellent standard of customer service at all times.
• Be self-motivated with the ability to work independently and use your own initiative.
• Hold a full UK driving licence, as occasional travel to customer sites using a company vehicle may be required to collect or return equipment.
• Demonstrate strong organisational and administrative skills, with the ability to prioritise workloads and multitask effectively in a busy environment.
• Be able to handle confidential information with discretion and professionalism.
• Show enthusiasm, energy and a positive attitude when engaging with customers and colleagues.
• Be flexible and willing to work within both an office and workshop environment.
• Work collaboratively as part of a team to support the smooth running of the Service Department.
• Demonstrate confidence in making decisions and the ability to respond quickly and effectively in a fast-paced environment.