Van Mossel Automotive Group UK Ltd
Service Advisor
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Service Advisor Opportunity at Porsche Centre Aberdeen
As a Service Advisor, you will be the key link between our customers and the workshop team, delivering an exceptional ownership experience that reflects the prestige and values of the Porsche brand. You will guide customers through every stage of their service and repair journey, ensuring the highest levels of customer satisfaction, communication, and professionalism.
Responsibilities
- Delivering a warm, professional, and personalised welcome to every Porsche customer.
- Managing the complete service and repair process from vehicle check-in through to handover.
- Providing regular updates and building strong customer relationships throughout the ownership journey.
- Presenting repair recommendations, Vehicle Health Checks, and additional service requirements clearly and professionally.
- Working closely with Workshop Controllers and Technicians to ensure efficient workflow and timely vehicle completion.
- Preparing accurate estimates, invoices, and service documentation with exceptional attention to detail.
- Promoting Porsche Service Plans, accessories, and aftersales products where appropriate.
- Consistently achieving high levels of customer satisfaction and supporting departmental performance targets.
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Requirements
- Previous Service Advisor experience within a franchised dealership
- Outstanding customer service and communication skills
- Strong organisation and attention to detail
- Commercial awareness and ability to identify aftersales opportunities
- Full UK Driving Licence
- Premium/luxury automotive experience desirable
Hours of Work
- Monday to Friday, 8:00am to 5:00pm
- 1 in 3 Saturdays, 8:00am to 12:00pm (with time off in lieu)
Benefits
- A competitive salary of £33,000 plus a bonus up to £5,000 OTE, with potential earnings of £7,500.
- 30 Days’ Holiday (including bank holidays)
- Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.
- Pension - Contributory pension through Aviva.
- Life Assurance - Providing peace of mind for your loved ones.
- Cycle to Work Scheme - Save money while supporting a healthier commute.
- Refer a Friend Scheme - Earn up to £2,000 on introducing successful employees.
- Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips
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Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.
Why Join Van Mossel?
We are proud to be part of Van Mossel Automotive Group; an award-winning, people-orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.
Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
If this looks like the right role for you, we want to hear from you!
We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.
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