Pybus Recruitment Ltd
Service Advisor
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Job: Service Advisor
Salary: Circa £34,000 + Bonus | OTE Circa £40,000
Full-time, Permanent
Hours: Monday–Friday + Saturday mornings on a rota basis
Locations: Slough, SL1
About Our Client
Our client is a highly successful, privately owned automotive group with over 650 employees across multiple locations. For more than 20 years, they have partnered with leading global brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia.
They pride themselves on their strong team culture, commitment to excellence, and the supportive, inclusive environment they have built. Every employee has access to award-winning learning programmes, including their own training academy and development opportunities with major brand partners.
With the automotive industry rapidly evolving — especially in Electric Vehicles — this is an exciting time to join them.
The Role:
As a Service Advisor, you will be the key link between customers and the workshop team. You’ll ensure that every customer receives an exceptional service experience from booking to collection.
No previous automotive experience? No problem.
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If you’re customer-focused, proactive, and enjoy a varied day, full training will be provided.
Key Responsibilities
- Booking customer vehicle service appointments via phone and email
- Providing clear advice on recommended repairs and additional work
- Acting as the main point of contact throughout the customer’s visit
- Updating customers on progress and discussing repair findings
- Creating accurate invoices and explaining completed work
- Proactively rebooking customers for future servicing or maintenance
About You
To be successful, you’ll bring:
- Strong customer service and upselling skills
- Confidence communicating with a wide range of customers
- The ability to manage your own workload and deadlines
- A positive, proactive attitude to delivering great service
Automotive experience is helpful but not essential — full training is available.
What’s in It for You?
Our client offers a wide range of benefits, including:
- Access to an in-house training academy
- Training via The Volkswagen National Learning Centre
- Clear career progression across multiple brands and sites
- Electric Vehicle training (Levels 1–4 depending on role)
- High street discounts
- Wellbeing portal and employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Pension, life assurance, generous holidays, cycle to work scheme
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Requirements
- Booking customer vehicle service appointments via phone and email
- Providing clear advice on recommended repairs and additional work
- Acting as the main point of contact throughout the customer’s visit
- Updating customers on progress and discussing repair findings
- Creating accurate invoices and explaining completed work
- Proactively rebooking customers for future servicing or maintenance
Benefits
- Access to an in-house training academy
- Training via The Volkswagen National Learning Centre
- Clear career progression across multiple brands and sites
- Electric Vehicle training (Levels 1–4 depending on role)
- High street discounts
- Wellbeing portal and employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Pension, life assurance, generous holidays, cycle to work scheme
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