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Service Advisor
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Company Description
Newcastle Audi offers a wide range of new and used vehicles alongside comprehensive aftersales support. The company is known for delivering customer-focused service, from initial sales through ongoing maintenance and repair. Team members work in a fast-paced, retail automotive environment where professionalism and reliability are highly valued. Newcastle Audi promotes a collaborative workplace culture with opportunities to build strong relationships with customers and colleagues. The Newcastle Upon Tyne site provides a modern facility for servicing and supporting a diverse customer base.
Role Description
The Service Advisor role is a full-time, on-site position based at Newcastle Audi in Newcastle Upon Tyne. The Service Advisor will be the primary point of contact for customers bringing their vehicles in for service, maintenance, and repairs.
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Daily tasks include:
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- Greeting customers
- Accurately recording service requirements
- Preparing job cards
- Coordinating with technicians to ensure work is completed efficiently
The role involves:
- Explaining service work and costs
- Providing updates
- Arranging vehicle collection
- Handling payments in a clear and professional manner
The Service Advisor will also support aftersales activities, manage bookings, respond to inquiries via phone and email, and work to ensure high levels of customer satisfaction and repeat business.
Qualifications
- Strong customer-focused service skills, including Customer Satisfaction and Customer Service, with a commitment to delivering a positive experience.
- Excellent Communication abilities, both verbal and written, for interacting with customers, colleagues, and technicians.
- Understanding of Aftersales processes, including service bookings, follow-up, and supporting ongoing customer relationships.
- Prior experience in an automotive service or retail environment is essential.
- Ability to work in a fast-paced setting, manage multiple tasks, and maintain attention to detail.
- Proficiency with basic computer systems and service management software. Kerridge, RTC Knowledge would be an advantage.
- Organizational skills and a professional, approachable manner.
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