ISQ Recruitment Ltd
Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Bury St. Edmunds
Salary: Up to £30,000 basic + uncapped bonus
Job Type: Permanent, Full-Time
Working Hours: Monday to Friday with 1:2 Saturdays
Benefits: 25 days holiday plus bank holidays, increasing with service, onsite parking
Applicants must already have the right to work in the UK and must have previous Automotive experience.
ISQ Recruitment is recruiting for a Service Advisor to join a well-established automotive business in Bury St. Edmunds. This opportunity offers a customer-focused motor trade professional a varied aftersales role, with a basic salary up to £30,000 and additional earning potential through an uncapped bonus scheme.
The Role
You will be the main point of contact for customers booking their vehicles in for servicing, maintenance, and repairs. Working closely with the workshop, you will keep customers informed, explain recommended work clearly, and help deliver a smooth experience from booking through to collection.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Manage service bookings and arrange appointments around workshop availability.
- Welcome customers and accurately record vehicle concerns and requirements.
- Prepare job cards and communicate instructions to the workshop team.
- Provide progress updates, explain repair recommendations, and obtain authorization for additional work.
- Discuss relevant service and maintenance options based on customer needs.
- Prepare invoices and explain completed work when customers collect their vehicles.
- Maintain accurate records and handle enquiries professionally.
What We're Looking For
- Previous experience as a Service Advisor or in a similar automotive aftersales role.
- Strong customer service and communication skills.
- Confidence explaining servicing and repair requirements in straightforward terms.
- Good organisation and the ability to manage several bookings at once.
- A proactive approach to resolving customer queries.
- Confidence using computer systems and maintaining accurate records.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's on Offer
- Basic salary up to £30,000, depending on experience.
- Uncapped bonus scheme.
- 25 days holiday plus bank holidays.
- Holiday entitlement increasing to 28 days plus bank holidays after three years' continuous service.
- Onsite parking.
Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.
To apply, please click apply or send your CV to jobs@isqrecruitment.co.uk. For more information, please contact ISQ Recruitment on 01603 369 500.
ISQ Recruitment Ltd is acting as an employment agency in relation to this vacancy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London