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Service Advisor Apprenticeship - Suzuki- Bradford
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About the Role
We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.
Responsibilities
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
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- Interpreting customer concerns and comments and liaising with technicians
- Booking / scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
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Qualifications
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Level 3 Customer Service Specialist Standard - 15-18 months
Training delivered remotely via online webinars over the duration of the apprenticeship.
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