Lookers
Service Advisor
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About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Sudbury Ford
42 hours per week; between Monday - Friday 9am - 6pm and Saturday on rota 8am to 12pm
Salary: £29,000 to £32,000 basic (depending on experience) plus bonus!
We have a fantastic opportunity for an experienced Aftersales Advisor to be welcomed into our service team based at our Sudbury Ford dealership.
Our Aftersales Advisors play a crucial role in delivering world-class customer experiences within our Sudbury dealership, combining the responsibilities of a Parts Advisor and Service Advisor. You'll be expected to liaise with customers through telephone and digital communications to arrange services, MOT, and repairs. Additionally, you'll be a key member of our Parts team, ensuring that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock.
This is the perfect opportunity for a customer-focused individual to join our award-winning business, be part of a high-performing team, and develop in their career.
Responsibilities
- Dealing with inbound and outbound calls
- Handling a high number of calls per day
- Selling products/services
- Delivering exceptional customer service
- Working in a target-driven environment
- Assisting the Parts Manager with daily duties
- Ensuring all items are correctly located and stock control
- Receiving orders & ensuring returns are up to date
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You will have relevant experience gained in a Parts or Service department in the automotive industry, possess first-class computer skills and be confident working within a target-based environment achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.
The ideal candidate will pay strong attention to detail and possess the ability to multitask. You must be able to work as part of a team but also on your initiative and you will have the focus and drive to deliver exceptional service consistently to our customers. Through training and Manager guidance, we will develop you to our brand standards and ensure you have the right tools to offer support and guidance for our customers whilst building on your already strong communication skills.
Your application is the first step to joining the Lookers family - click apply today, and a member of the Talent team will be in touch.
Core Benefits
Competitive salaries
- Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave
- Generous annual leave that increases with your length of service
Enhanced family leave
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
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Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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