Pybus Recruitment Ltd
Service Advisor (Car Dealership)
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Job Title: Service Advisor (Car Dealership)
Location: Carlisle, CA3
Salary: Between £32,000-£34,000 + bonus / commission.
Department: Aftersales
Hours: 42.5 Hours per week and 1 in 4 Saturday Morning.
Our client is an industry-leading and award-winning employer who is actively looking to recruit a Service Advisor for their dealership in Carlisle.
Our Client likes the people they work with and respects how good they are at their jobs. You'll be part of a big network with lots of opportunity, but each location also has its own thriving family, built on cooperation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
Job Purpose
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.
Our friendly client is looking for an experienced Service Advisor who can work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment, and enthusiasm along with willingness to contribute to the team and more importantly, their customers.
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Key Responsibilities
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients' products and services.
Essential Skills & Experience
- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer-facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of 'Right to work in the UK'
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Benefits
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop, and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
To apply for this exciting role, please submit your full CV in the strictest confidence to Grant at Pybus Recruitment
Requirements
Essential Skills & Experience:
- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer-facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of 'Right to work in the UK'
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