Euro Commercials Fuso Canter
Service Advisor Cardiff
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Service Advisor Cardiff
Location: Cardiff
Salary: Competitive
About Us
We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials, and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
- Convincingly convey the image of Euro Commercials as the first point of contact for the customer on the front reception, mediating successfully between the customers' needs and desires and the interest of the company.
- Accurately identify and process customer parts requirements.
- Ensure customer satisfaction through a professional manner, using the ability to remain reassuring to the customer during difficult situations.
Reporting
The Aftersales Advisor reports to the General Manager.
Key Responsibilities
- Correctly capturing all customer details and vehicle faults at the first point of contact.
- Taking telephone bookings from customers and accurately loading them into the workshop.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customers of any items which are not stocked or need ordering.
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
- Informing customers of their ongoing vehicle status.
- Entering additions/changes to the customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations on the extent of repairs.
- Monitoring whether repairs are being carried out to the required delivery time and keeping customers/workshop updated on backorders and parts availability.
- Actively sell after-sales services to include Service Contracts.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
- Discussing and arranging payment with customers.
- Booking in of vehicles to ensure continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explaining the necessary vehicle test requirements.
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Key Performance Measures
- Effectively and politely liaising with customers regarding their vehicle’s status, payment, and repairs.
- Accurate booking of customer vehicles into the workshop.
- Monitoring repair times and communicating back to the customer in a timely fashion.
- To achieve and exceed departmental targets towards parts growth.
- Providing accurate advice on service requirements.
Benefits
- Annual Leave entitlement
- Life Insurance
- Commitment Bonus
- Apprentice Tool Allowance
- Staff Recruitment Bonus
- Referral fee
- Pension
- Financial Wellbeing
- Eye test
- Employee Assistance Programme
- Mercedes-Benz Training Programmes
- EuRewards employee Benefit scheme
Back to job offers
Be Part of the Team
Apply for the Role Below
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Service Advisor Cardiff
Key Responsibilities
- Correctly capturing all customer details and vehicle faults at the first point of contact.
- Taking telephone bookings from customers and accurately loading them into the workshop.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customers of any items which are not stocked or need ordering.
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
- Informing customers of their ongoing vehicle status.
- Entering additions/changes to the customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations on the extent of repairs.
- Monitoring whether repairs are being carried out to the required delivery time and keeping customers/workshop updated on backorders and parts availability.
- Actively sell after-sales services to include Service Contracts.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
- Discussing and arranging payment with customers.
- Booking in of vehicles to ensure continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explaining the necessary vehicle test requirements.
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Key Performance Measures
- Effectively and politely liaising with customers regarding their vehicle’s status, payment, and repairs.
- Accurate booking of customer vehicles into the workshop.
- Monitoring repair times and communicating back to the customer in a timely fashion.
- To achieve and exceed departmental targets towards parts growth.
- Providing accurate advice on service requirements.
Benefits
- Annual Leave entitlement
- Life Insurance
- Commitment Bonus
- Apprentice Tool Allowance
- Staff Recruitment Bonus
- Referral fee
- Pension
- Financial Wellbeing
- Eye test
- Employee Assistance Programme
- Mercedes-Benz Training Programmes
- EuRewards employee Benefit scheme
Back to job offers
Contact Us
Whatever your question or feedback, we are here to help. So please feel free to contact us.
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Euro Commercials (South Wales) Limited is authorised and regulated by the Financial Conduct Authority (registration number is 678833) and is permitted to advise on and arrange general insurance contracts as an intermediary.
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