Euro Commercials Fuso Canter
Service Advisor Cardiff
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Contact Us
- Cardiff Sales: 02920 310310
- Cardiff Service: 029 2031 0310
- Cardiff Parts: 02920 310390
- Swansea Sales: 01792 762626
- Swansea Service: 01792 762626
- Swansea Parts: 01792 526520
- Newport Parts: 01633 284930
- Newport Service: 01633 284930
- Cardiff Van Centre Sales: 02920 230530
- Exeter Parts: 01392 360555
- Exeter Service: 01392 360555
- Highbridge Parts: 01278 555660
- Highbridge Service: 01278 555660
- Euro Commercials – Avonmouth Parts: 0117 9387770
- Euro Commercials – Avonmouth Sales: 0117 9387770
- Euro Commercials – Avonmouth Service: 0117 9387770
- Euro Commercials – A40 Garages, Haverfordwest Service: 01437 751330
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Service Advisor Cardiff
Location
Exeter
Salary
Competitive
About Us
We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
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In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
- Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception, mediating successfully between the customers needs and desires and the interest of the company.
- Accurately identify and process customer parts requirements.
- Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.
Reporting
The Aftersales Advisor reports to the General Manager
Key Responsibilities
- Correctly capturing all customer details and vehicle faults at the first point of contact
- Taking telephone bookings from customers and accurately loading them into the workshop
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
- Informing customers of their ongoing vehicle status
- Entering additions/changes to customer database
- Handing over finished vehicles to customers
- Giving customers detailed explanations on extent of repairs
- Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
- Actively sell after-sales services to include Service Contracts
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
- Discussing and arranging payment with customers
- Booking in of vehicles to ensure continuity of workshop loading
- Provide advice on warranties and service requirements
- In the case of legally required inspections, explaining the necessary vehicle test requirements
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Key Performance Measures
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customer in a timely fashion
- To achieve and exceed departmental targets towards parts growth
- Providing accurate advice on service requirements
Benefits
- Annual Leave entitlement
- Life Insurance
- Commitment Bonus
- Apprentice Tool Allowance
- Staff Recruitment Bonus
- Referral fee
- Pension
- Financial Wellbeing
- Eye test
- Employee Assistance Programme
- Mercedes-Benz Training Programmes
- EuRewards employee Benefit scheme
Contact Us
Whatever your question or feedback we are here to help. So please feel free to contact us
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Euro Commercials (South Wales) Limited
is authorised and regulated by the Financial Conduct Authority (registration number is 678833) and is permitted to advise on and arrange general insurance contracts as an intermediary
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