Service Advisor Requirements:

• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous

Service Advisor Role:

• Act as the main point of contact for customers during their service or repair visit.
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
• Identify and upsell additional work where appropriate, documenting all findings accurately.
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.

If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.

Consultant: Jack Adams Octane Recruitment

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.

If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch.