Retail Renault Group UK Ltd.
Service Advisor
Swansea
£29.8k – £37.4k/yr
Posted 1 day ago
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Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us
- A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
- Access to a salary-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
- A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
- Car insurance is included on both of these car schemes
- 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
- Pension scheme which includes permanent health insurance and death-in-service benefit schemes
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle-to-Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Opportunities to progress your career and excellent Manufacturer training
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What You’ll Be Doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
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What You’ll Bring
- Previous experience in a Service Advisor role
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Assertive and able to handle difficult situations
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working pattern
- You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)
Interested? Apply NOW
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Skills
Customer Service
Mechanical Awareness
Time Management
Upselling
Conflict Resolution
CDK Drive
Kerridge
SAF
Vehicle Booking
Invoicing
Workshop Coordination
Location