Duckworth Motor Group
Service Advisor
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Service Advisor / Administrator
£35k OTE
Full-time - 45 hours pw
Saturday required on a rota
30 days holiday
Company sick pay
Westfield Health
We are looking for an enthusiastic individual to join our busy team as a Service Advisor at Duckworth Land Rover, Market Rasen. This is an excellent career opportunity for the right candidate!
Experience of the role is essential with a minimum of 2 years experience as an automotive Service Advisor, as is a working knowledge of Kerridge, full training will be given for the right candidate.
About the Role
- Greeting customers on arrival and delivering outstanding customer service from vehicle drop-off to handover.
- Liaising with the Workshop Control, Parts and Sales Departments to ensure a smooth transaction and that customers vehicles are ready on time.
- Organising vehicle delivery/collection or courtesy car arrangements.
- Recommending additional products, services and repair work.
- Demonstrating the JLR Customer First Behaviours in all interactions with customers and colleagues.
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About You
- You will have a passion to deliver excellent customer service and quickly build relationships with colleagues and customers.
- Previous experience in a customer service role is preferred.
- Previous experience in working to key targets.
- You will be well presented with good organisational skills and administrative skills.
- Motor trade experience is preferred but not essential as full training will be provided.
What We Offer
- Accredited Jaguar Land Rover Training
- Annual Occupational Health Screening
- Company pension
- Death in Service Benefit
- Parts account and discount
- Cycle to work scheme
- On-site parking
- Employee Health & Wellbeing Scheme
- Employee referral programme
- Additional holidays for long service
- State of the art diagnostic equipment
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At Duckworth Motor Group, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in our workforce.
These include people from Black, Asian and minority ethnic backgrounds, those with disabilities, LGBTQI+ people, and those who speak English as a second language.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay
Work Location: In person
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