Sopra Steria
Service Analyst
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Would you be interested in converting your contract to a permanent one? NS&I's recent transition of services to Sopra Steria means we now have an opportunity for a number of Service Analysts to join us on a permanent basis. You'd continue supporting the services you currently work on, with the added benefits of a permanent position at Sopra Steria.
About the Role
As a Service Analyst, you'll support transaction processing services by completing a range of administrative, operational, and technical activities. You'll process work accurately, respond to queries, maintain records, and ensure agreed procedures and deadlines are met.
What you'll bring:
- Attention to detail – Accurate and timely delivery of work, with strong record keeping.
- Communication & customer service – Excellent communication skills and a professional, service-focused approach.
- Teamwork – Able to work collaboratively, build strong relationships, and support colleagues.
- Organisation & problem solving – Able to prioritise workloads, meet deadlines, and resolve or escalate queries appropriately.
- Process & systems – Comfortable following procedures, applying policies consistently, and using relevant systems.
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Benefits
We can offer excellent career progression, flexible benefits, and training and development opportunities.
Flexible Working
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. If you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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About Us
Our business is, first and foremost, about people. We provide consulting and digital services that help deliver sustainable growth and services that make life better.
Our work touches many lives in the UK, from helping Government provide essential public and health services to improving financial services and delivering fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.
Come and join us!
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