Nationwide
Service Analyst (Core)
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Exciting Opportunity in ATM & Cash Operations Team
We are looking for an ATM Service Desk Analyst to join our customer-focused, high-performing Service Desk Team.
Role Overview
As an ATM Service Desk Analyst, you will be acting as a first point of contact for our retail colleagues by assisting them with ATM and Cash-related incidents. You will have the accountability to identify and resolve incidents that have the potential to impact service to the branch network and our customers.
Key Responsibilities
- Work in an operational environment, where tasks need to be completed to ensure service is restored in the shortest time possible.
- Remain calm and focused at all times.
Why Join Us?
Joining the ATM & Cash Operations team means stepping into a lively environment where your work directly impacts the service we provide to our branches and customers. You’ll be part of a supportive, high-performing team that thrives on collaboration, problem-solving, and delivering excellent service.
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Career Opportunities
This is a fantastic opportunity to build your career in a role that offers variety, challenge, and the chance to make a real difference every day. Whether you're resolving incidents or improving processes, your contributions will be valued - and you'll be supported every step of the way.
Working Pattern
This role is a full-time position with the following working pattern:
- Week 1: 08.30-15.00 (30 hours)
- Week 2: 08.30-16.30 (35 hours)
- Week 3: 09.00-17.00 + 08.30-13.30 Saturday (40 hours)
Hybrid Working
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
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For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Redeployment Commitment
Nationwide is committed to the redeployment of our employees impacted by change. As such, applications for redeployment candidates will be prioritized in this recruitment process.
Application Instructions
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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