M Seals Group
Service and Aftersales Account Manager
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General summary
M Seals UK Ltd is a part of the M Seals group, owned by Diploma PLC, an international group of businesses supplying technical sealing products. M Seals specialise in the specification and supply of O-rings, moulded parts, PTFE products and shaft seals to leading industrial OEMs in Oil & Gas, Valve & Pump, Aerospace, Food, Pharma industries. M Seals have operations in UK, Denmark, Sweden, Poland, Finland and China. M Seals UK Ltd employs 35 staff over three UK sites.
Position summary
The Service and aftersales Account Manager is responsible for maximizing sales by closing business on an ongoing basis; meeting the company’s growth strategy and customer target objectives; in doing so you will negotiate with existing accounts for contract renewals; maintaining contracts and performing other tasks needed to ensure customer satisfaction. The role compromises of working as part of a team and as an individual. Offering support to the company, as well as support to colleagues, reporting to the Service and aftersales Manager.
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Role location & resources
The Service and Aftersales Administrator is based in the Group’s Leicester Facility (Enderby).
Candidate key attributes
- A person with a hard-working ethos who is disciplined to get the work done, and reliable
- An open personality that can fit with the company’s culture of integrity and respect for colleagues.
- Good communication skills
- Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment
- Ability to work on own initiative, as well as part of a team, good teamwork is important when working to tight schedules
- A strong drive to progress their own career.
- Computer literate
- Attention to detail essential
- Strong and confident phone manner
Key responsibilities and accountabilities
- Liaise with customers in a sales environment to drive product sales and knowledge
- Demonstrates advanced products knowledge
- Adheres to any and all company policies and procedures
- Liaise with other key staff to make sure that product is available
- Follows up with any clients to make sure that they are satisfied with product
- Uses social media to push products to a given target market (LinkedIn)
- Maximising target markets
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
- All of which overseen by the Service Manager
- In addition to working within the Sales office, responsible for providing support within Inspection when time allows
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Experience, knowledge, skills
- Meticulous attention to detail
- Must possess good communicate skills both verbal and written
- Computer literate
- Honest, reliable and dedicated
- Background of sales experience
Our business culture
Our team’s ‘can-do’ approach towards teamwork and customers’ needs often finds us wearing many hats, at any time. The management team are only focussed on two metrics:
- The tangible, personal development of all our team members.
- How our core customers view our company and our people.
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