PURVIEW
Service Architect
Sheffield
Posted about 15 hours ago
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Job Role: Lead Service Architect
Location
Sheffield, UK - Hybrid
Job Type
Contract - Inside IR35
Note: No Sponsorship Provided
Job Details
Responsibilities
- Design the end-to-end Infrastructure Access Service covering privileged administrative third-party emergency and nonhuman identity access
- Define the overall service architecture across people process technology data and controls
- Create service offerings service catalogue models and customer engagement channels
- Define service ownership models RACI frameworks escalation paths and operational handoffs
- Establish service levels SLOs KPIs and reporting requirements
- Design risk-based access decision models and approval workflows
- Define access patterns for standing timebound Justin time emergency vendor and privileged access
- Define how identity entitlement application infrastructure risk and control data are used in access decisions
- Design integration architecture across IAM PAM ITSM CMDB monitoring and workflow platforms
- Define onboarding models' metadata requirements operational acceptance criteria and platform onboarding processes
- Define audit evidence generation storage reporting and traceability processes
- Assess current state processes and create transition roadmaps to the target operating model
- Support transition to run activities operational readiness support models and knowledge transfer
- Drive continuous improvement and service adoption across enterprise platforms
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Required Skills
- Proven Service Architecture and Service Design experience within large enterprise organizations
- Strong experience designing operating models across people process technology and data domains
- Strong understanding of Service Management principles and operating models
- Experience defining Service Levels SLOs KPIs and operational metrics
- Strong stakeholder management skills across Engineering Operations Security Risk Audit and Service Management teams
- Experience working in regulated and audited environments
- Ability to create scalable standardized and supportable service designs
- Strong process modelling governance and documentation capabilities
- Experience developing transition roadmaps and operational readiness frameworks
- Experience with Risk Based Access Models and Access Governance
- Understanding of Just in Time Access Zero Standing Privilege ABAC Secrets Management and Non-Human Identities
- Familiarity with Cloud Platforms Kubernetes Database Administration and Infrastructure Administration concepts
- ITIL and TOGAF exposure is advantageous
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Mandatory Skills
- Infra Vulnerability management/Triaging/ Remediation Advisory / ServiceNow /ITSM /CMDB
- Service Management Consulting- SIAM, ITSM, Non-ITSM
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