NineTech
Service Architect
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Hiring: Services Architect – Financial Services
📍 Location: Hybrid (some onsite work in London)
📅 Contract Length: 6 Months
💰 Rate: £600 per day
📃 IR35 Status: Outside IR35
🚀 Start Date: ASAP
Overview
We are seeking an experienced Services Architect to join a major transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape.
You will bring deep expertise in designing scalable, secure, and cost-effective service models, working at the intersection of architecture, delivery, and operations to ensure services are fit for purpose and aligned with enterprise strategy.
Key Responsibilities
- Define, design, and deliver client operating models and solution-specific service models.
- Conduct structured client assessments across service-related domains, including ITSM maturity and managed service provider (MSP) contractual compliance.
- Gather and document operational requirements, ensuring traceability throughout service design, build, and transition phases.
- Design and implement operational governance frameworks covering reporting, compliance, risk management, skills, and communications.
- Lead organisational design initiatives and support transformation programmes.
- Guide clients through MSP transitions, including outsourcing and insourcing engagements.
- Contribute to the development and continuous improvement of service offerings.
- Promote service offerings to internal account management and sales teams.
- Develop pre-sales and proposal materials for client engagements.
- Provide leadership, coaching, and mentorship to team members.
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Qualifications & Experience
- Minimum 10 years' experience in a service management advisory/consulting role or as a senior client-side stakeholder.
- ITIL certification preferred; however, substantial practical experience is essential.
- Experience with Enterprise Architecture frameworks such as TOGAF is preferred; certification is advantageous.
- Strong background in IT operations and the integration of service management tools and processes.
- Proven experience applying service architecture principles to technical initiatives, including cloud migrations and observability platform integrations.
- Solid understanding of modern technology environments, including cloud platforms, AI infrastructure, and traditional IT estates.
- Subject matter expertise in at least one technical domain such as networking, security, observability, or applications is highly desirable.
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Key Skills & Attributes
- Excellent communication skills with the ability to explain complex service and operating models to both technical and non-technical audiences.
- Comfortable engaging with stakeholders ranging from executive leadership to operational teams.
- Highly adaptable, with the ability to manage multiple priorities and projects simultaneously.
- Strong presence and credibility when working with both business and engineering stakeholders.
- Passion for emerging technologies and a commitment to staying current with industry trends in service management and operations.
If you have a strong background in service architecture and are looking to contribute to a high-profile transformation programme within financial services, we'd love to hear from you.
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