Schwank UK
Service & Business Administrator
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About the role
Schwank Ltd is looking for an organised, reliable and customer-focused Service & Business Administrator to join our team.
This is a varied role providing day-to-day administrative support to the service department and wider business. You will help coordinate our field-based engineers, respond to customers, maintain accurate records, and ensure service work is planned and completed efficiently.
Experience in a service, engineering, facilities management, or heating-related business would be beneficial, although full training will be provided.
Key responsibilities
- Receive and process customer service requests.
- Plan and coordinate engineers' workloads and appointments.
- Communicate with customers, engineers, suppliers, and other departments.
- Provide customers with job updates and respond to general enquiries.
- Prepare quotations and supporting service documentation.
- Monitor job progress, timescales, and completion status.
- Check engineers' job sheets, timesheets, and expenses, reporting any discrepancies.
- Maintain engineer training, certification, and vehicle records.
- Update customer systems and portals with accurate job information.
- Record information required for service reports and performance measures.
- Prepare standard risk assessments and method statements.
- Support general office administration, including data entry, filing, and document management.
- Assist with the development and implementation of company procedures.
- Provide general administrative support across the business when required.
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Skills and experience
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The successful candidate will:
- Be highly organised and able to prioritise a varied workload.
- Have strong attention to detail and accurate data entry skills.
- Be confident communicating with customers and engineers by telephone and email.
- Have a professional and helpful approach to customer service.
- Be comfortable working independently and as part of a team.
- Be able to remain calm and productive in a busy working environment.
- Have good Microsoft Office skills, particularly Outlook, Word, and Excel.
- Ideally have previous experience coordinating engineers, field-based staff, or service appointments.
How to apply (NO AGENCIES PLEASE)
Please send a copy of your current CV, together with a brief covering note, to careers@schwank.co.uk.
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