Service Center Technician ( Swansea)

As Service Center Technician, You Will

• Ensure full compliance with safety procedures and the safe use of tools, equipment, and test environments at all times.
• Support the setup, organization, and continuous development of the laboratory as new operations and activities are introduced.
• Perform annual calibration of Eddyfi instruments in accordance with applicable international standards.
• Diagnose, repair, and conduct quality assurance testing on Eddyfi equipment to ensure optimal performance and reliability.
• Analyze electrical schematics, identify faulty components, and collaborate with R&D to implement technical solutions or workarounds when needed.
• Carry out on-site calibration, maintenance, and repair activities, while engaging with customers to understand their technical needs and deliver effective solutions.
• Provide basic troubleshooting and minor repairs for additional product lines introduced in the region.
• Maintain complete traceability of service operations through accurate documentation and promptly report any calibration-related irregularities or deviations.
• Act as the primary technical point of contact for service-related inquiries, delivering a high level of customer satisfaction through responsive and high-quality support.
• Manage local spare parts inventory, coordinate parts orders with the European Service Center and local administration, and ensure proper care of precision tools, test equipment, and measuring devices.

We encourage you to apply even if you feel you do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.

What Makes You An Asset To Our Team

• You hold a diploma or equivalent qualification in Electronics, Electrical Engineering, Measurement, Instrumentation, or a related field.
• You have a minimum of five years of experience in after-sales service, maintenance, or repair of electronic equipment.
• You are willing and able to travel domestically and internationally.
• You are customer-focused and able to perform effectively in a service-oriented environment.
• You demonstrate strong attention to detail and a commitment to quality.
• You are able to work independently with minimal supervision.
• You have excellent written and verbal communication skills in English.
• Knowledge of French is considered an asset.

When Joining Eddyfi, What You Can Expect From Us

• The opportunity to work with advanced inspection and testing technologies in a highly technical environment.
• A key role supporting customers and ensuring the reliability and performance of sophisticated instrumentation.
• Exposure to both laboratory-based and on-site technical service activities.
• Collaboration with international teams, including the European Service Center and R&D.
• Competitive compensation and growth opportunities.
• Professional development opportunities.
• Product and technical training.
• A dynamic and collaborative work environment focused on quality, safety, and innovation.

At Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.

For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.