MSA, The Safety Company
Service Centre Associate
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Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.
Responsibilities
The Service Centre Operative is a versatile, hands-on role responsible for supporting all operational processes within the laundry service center. The operative will be trained across multiple tasks, ensuring the smooth and efficient handling, processing and dispatch of customer garments and items to the required standards. Where applicable, operatives with a valid driving license may also be required to undertake deliveries and collections to and from customer sites.
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Preparation of Garments
- Prepare, check, and sort customer items before washing, ensuring accurate tagging and documentation in SAP to start the process.
Laundry Processing
- Operate washing and drying machinery safely and effectively, ensuring correct procedures, loads and program settings.
Inspection & Quality Control
- Check cleaned garments for quality and presentation, identifying and recording any issues or defects in SAP.
Packing & Dispatch
- Accurately prepare and pack completed orders for delivery or collection, ensuring correct paperwork and labelling.
Data Accuracy
- Maintain precise and accurate records at each stage of the process, ensuring clear, consistent documentation
Deliveries & Collections (for license holders)
- Operatives with a valid driving license may be required to carry out deliveries and collections using company vehicles. This involves safely transporting clean and contaminated garments, ensuring accurate handovers, and providing professional, courteous service to customers.
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Health & Safety Compliance
- Follow all health and safety procedures, including correct handling of chemicals, equipment, and vehicles.
Housekeeping
- Keep work areas clean, tidy, and organized to maintain a safe and efficient working environment.
Flexibility & Teamwork
- Support colleagues and other departments as required, covering various tasks in line with business needs.
Qualifications
Experience (required)
- Attention to detail /Accuracy
- Decision Making
- Correctly starting the paperwork trail
- Manual Handling of laundry bags
- Ability to work under pressure, and understanding the order of priority
- Strong communication skills within peer group
- Acts as a role model
- Confident using a PC
- Driving License
Experience (preferred)
- Experience in similar environment
- Experience with SAP
Education (required)
- O-Level / GCSE or Equivalent
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