How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
We are a technology-driven service centre focused on delivering rapid, reliable support through a smart and scalable platform. By connecting a wide network of field responders and support resources, we ensure that assistance is always within reach. Our mission is to make critical support services more accessible, efficient, and dependable.
Role Overview
We are seeking a proactive and detail-oriented Service Centre Operator to join our team. In this role, you will be responsible for managing incoming requests, coordinating appropriate responses, and ensuring seamless communication between clients and field resources.
Working in a fast-paced, high-pressure environment, you will play a critical role in maintaining efficient operations while delivering a high standard of service. The ideal candidate is calm under pressure, highly organised, and able to make quick, informed decisions.
What We Are Looking For:
- Ability to work in a fast-paced, high-pressure environment
- Strong communication skills, both written and verbal
- Excellent problem-solving skills and attention to detail
- Empathy and the ability to handle sensitive situations with understanding and care
- Strong telephone etiquette and the ability to professionally manage communication with clients and service providers
- High level of emotional intelligence to effectively assess and respond to individuals in distress, ensuring a calm and supportive environment
- Willingness to work flexible hours, including nights, weekends, and public holidays
- Previous experience in a control room, operations centre, or coordination role is advantageous
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Coordinate and dispatch appropriate resources in response to incoming requests
- Manage time-sensitive situations by liaising with relevant teams and stakeholders
- Maintain accurate records of all activities, incidents, and reports
- Communicate effectively with clients and internal teams to ensure efficient service delivery
- Operate and maintain control room systems and communication equipment
- Adhere to safety protocols and procedures, ensuring compliance with regulations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Remuneration & Benefits:
- Centrally located office with easy access to transport and amenities
- Free tea, coffee, and kitchen amenities
- Paid breaks
- Opportunity to work in a fast-paced, high-growth scale-up environment
- A meaningful role where your work contributes to real-world impact
- Clear pathways for career progression and internal advancement
- Ongoing learning and development opportunities with a supportive, collaborative team culture
- Potential for equity or share-based rewards for high performers
Job Types:
- Full-time
- Part-time
Benefits:
- Company pension
- Employee mentoring programme
- Transport links
Ability to commute/relocate:
Reading RG1: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location:
In person
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location