Delivery of Customer Contractual Agreements

• Effective allocation of resource to deliver the 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, on time and in full. Ensure that this is completed in line with the budgeted headcount and in a safe working environment.
• Effective and timely completion of Retirements, Exchanges and Condemning of garments.
• Effective control of absence, including holiday planning and absence management.
• To ensure that a fully serviced and roadworthy fleet of vehicles is available to facilitate meeting contractual agreements for our customer base.
• Where Off-The-Runs occur, ensure that these are actioned in a timely, but safe, manner and to lead a full cross-functional Root Cause Analysis activity is conducted in order to identify and implement long term corrective actions.

Development of Team Capability & Engagement

• Effective and ongoing training and development of the team to ensure the correct skillsets exist to deliver the plan and are such that absence and holiday can be mitigated.
• To hire and retain associates for the Rainham Service Team (Service Operatives, Data Inputters, Machinists, Drivers, Auditor and Warehouse Operatives).
• Ensure all associates are trained and working to approved SOPs.
• Training planned for the team to ensure that all associates are aware of relevant EHS requirements e.g. Incident reporting, Near Hit raising, Manual Handling, correct use of PPE etc.
• Training and development to ensure all associates are aware of the MSA Operating System requirements such as Daily Huddles, 6S, Gemba, basic Root Cause Analysis.
• Understand and deploy ways of working that effectively build engagement within the team.

Driving improved Quality

• To be fully aware of any external and internal customer issues, and ensure all relevant investigations and countermeasures are implemented in a timely basis.
• To ensure appropriate systems are in place to detect and measure all quality issues within the process.

Commitment to Ongoing Personal Development

• To recognise development needs and identify appropriate plans to ensure successful ongoing development.

Processing of Administrative tasks

• To ensure that the Payroll Team has the correct data in order to pay associates’ wages and expenses, through the accurate and timely updating and submission of the Weekly Timesheet information and the matching of the drivers’ trackers to the Weekly Timesheets.
• To provide support to the associates when HR and IT queries are raised, through the timely raising and following-through to completion of Jira Tickets.

Qualifications

Experience (required)

• Basic understanding of Health & Safety principles
• Ability to motivate and engage a team
• Well organised and systematic approach to planning activities
• Striving for Customer Service Excellence
• Continuous Improvement mindset
• Leadership and Team Management skills
• Ability to work under pressure, prioritising the workload of the team to achieve communicated objectives
• Strong communication skills at all levels
• Root Cause Analysis techniques in order to support with long-term countermeasure implementation
• Development of team
• Basic PC skills

Experience (preferred)

• A working knowledge of Prima and Microsoft software
• Basic understanding of 6S principles
• Team Succession Planning

Education (required)

• Educated to GCSE Level or equivalent

Education (preferred)

• GCSE Level 4 or above (C+) in English and Mathematics
• ILM Level 5 (or equivalent)
• IOSH Managing Safely certification