London Borough of Hackney
Service Charge Financial Coordinator
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Fixed Term / Secondment Opportunity – 12 Months
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Role Overview
Hackney Council is on the lookout for a dedicated and detail-oriented Service Charge Financial Coordinator to enhance our Service Charge Team. In this pivotal role, you will be responsible for calculating service charges, reserve funds, shared ownership rent, and ground rent, ensuring high-quality customer service for our residents.
Key Responsibilities
- Collaborate closely with the Service Charge Team Leader and Manager to produce accurate estimated and actual invoices in line with legislation and local policies.
- Maintain and manage the service charge database.
- Ensure accurate financial records and documentation.
- Support payment functions within the team, handling creditor payments, and overseeing mortgage account activities.
- Prepare performance reports and engage in budget monitoring to ensure effective financial management.
- Liaise with auditors and regulatory bodies to maintain best practices in service charge accounting.
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Requirements
- Extensive experience in leasehold management and financial administration.
- Strong understanding of S20 consultation processes and their implications on service charges.
- Proficiency in financial principles and the ability to perform accurate calculations.
- Excellent analytical skills and a high level of attention to detail.
- Strong IT skills, particularly in Microsoft Excel and Google Sheets.
About Hackney
There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
Application Process
We are looking for candidates who can represent our values so we achieve the best for our residents. If you want to work in a place where you can do this, please click on the apply button below.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
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We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications: 25 August 2026 (22.59)
Interview date: TBC
Our Vision
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are:
- Proud
- Ambitious
- Pioneering
- Open
- Proactive
- Inclusive
Equality and Diversity
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
Employment Support
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
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